Policies

Policies

Here at Aplus Water LLC we will go out of our way to steer our customers in the right direction in purchasing the right equipment for their needs. Also we offer full telephone and email support before and after the sale including during installation.

Toll Free 1-877-477-5452 or apluswater@verizon.net

Thanks,

Doug Edwards

President of Aplus Water LLC

Forms of Payment:
Aplus Water LLC accepts Paypal, Google Checkout, VISA, MasterCard, American Express and Discover credit cards.

Prices:
All prices and specifications are subject to change without notice.

Aplus Water Softeners will not be held liable for graphic, clerical, typographical, and printing errors.

State Sales Tax: We charge a 7.0% sales tax to all orders shipped to an Indiana address.

Order Acceptance:
Aplus Water LLC reserves the right to refuse any order.

Refused Deliveries:
Refused deliveries will be charged a 20% restocking fee and freight charges both ways.

Order Cancellation:
Any order cancelled will be charged a 6% cancellation fee.

Shipping Damage:
Any damage claim must be made within 15 days of date of delivery. To expedite shipping claims, inspect the unit as soon as it is received and sign that the unit is damaged. Also, take a picture of the damaged part or parts.

Warranty:
Fleck & Ge 5 years on the valve and 10 years on the tanks. Claims generally take 4 to 6 weeks to process. Parts thought to be defective need to be returned to the manufacture to be examined for defects. Be sure to get a tracking # and shipping insurance. Damage during shipping is the customer's responsibility.

Salt Free Pro Warranty: Valve, tanks and housing are warranted for 10 years to be free from manufacture defects. Claims generally take 4 to 6 weeks to process. Parts thought to be defective need to be returned to the manufacture to be examined for defects. Be sure to get a tracking # and shipping insurance. Damage during shipping is the customer's responsibility.

Installation and Service: The customer is solely responsible for installation and servicing of our products. Customer is responsible for any damage caused during installation and or service of our products.

Notice: consumer is responsible for following any state and/or local regulations and plumbing codes pertinent to the purchase, installation and operation of our products.

Privacy Policy

Privacy Policy:

1) Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

2) Private Customer information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file.

3) Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

90 Day Satisfaction Guarantee

Any damage to the item will be reflected in the amount of the refund that includes damage caused by improper installation and loss of media.

Systems returned after being used incur a 20% restocking fee.

All returns must be accompanied by a return authorization number. Be sure to contact us first for a return authorization number. Aplus Water LLC is not responsible for damage in return shipping.

The customer will be responsible for shipping the item back as well as pay for return shipping and the cost incurred shipping the item to the customer.

Systems returned after being used incur a 20% restocking fee.

Also, commercial units including the 9500, 2850 and 9100 series are non returnable. As well as any special order items, items that are not listed on our website.

This Web site is provided on an as is basis and Aplus Water LLC. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Aplus Water LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT, SHALL Aplus Water LLC BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
The laws of the State of Indiana govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.
You agree to defend, indemnify and hold Aplus Water LLC harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website.

Toll Free 1-877-477-5452